Terms & Conditions

Version v2026.10 · Published 2026-10-01

HatHats Hospitality Hub – Terms & Conditions

By placing a booking through the HatHats Hospitality Hub, you agree to the following terms and conditions.

  1. Cancellations Non-food orders: Cancellations made within 24 hours of the booking will be charged in full. Food orders: Cancellations made within 48 hours of the booking will be charged in full. If you need to make a change to your booking, please contact us as soon as possible. We will always do our best to accommodate changes, but this may not be possible once an order has been prepared or suppliers have been committed.

  2. Booking Confirmation Your booking is only confirmed once you have received confirmation from HatHats Hospitality. Submitting a booking request does not necessarily mean that your order has been accepted or confirmed.

  3. Pricing Prices shown at the time of booking will apply to your confirmed order, regardless of any subsequent changes to our menus or pricing. All prices are subject to VAT where applicable.

  4. Out-of-Hours Bookings Bookings requested outside of our standard operating hours may incur an additional out-of-hours charge. Any additional charge will be confirmed with you before the booking is finalised.

  5. Dietary Requirements & Allergens Please provide accurate and complete information about any dietary requirements or allergies when placing your booking. HatHats will take reasonable care when preparing food to meet the dietary information provided. However, our food may be prepared in an environment where allergens are present, so we cannot guarantee that food will be completely free from traces of allergens. If you have a severe or life-threatening allergy, please contact us before placing your booking so we can discuss whether we are able to safely accommodate your requirements.

  6. Delivery & Collection Please ensure that the delivery location and any relevant access information are provided accurately when booking. The person placing the booking is responsible for ensuring that someone is available to receive the order at the agreed delivery time. Delays caused by circumstances outside of HatHats' reasonable control, including traffic, access restrictions or unforeseen operational issues, may occasionally occur.

  7. Changes to Your Booking We will always do our best to accommodate amendments to your booking. However, changes to quantities, menu items, delivery times or other details may not be possible once an order has been confirmed or preparation has begun. Any additional costs resulting from changes will be confirmed before the amendment is made.

  8. HatHats' Right to Amend or Cancel We reserve the right to modify or cancel a booking where necessary, including due to circumstances outside of our reasonable control, availability of products or services, or operational issues. Where we cancel a confirmed booking, we will contact you as soon as possible and, where applicable, arrange a refund for any payment already made.

  9. Payment Payment terms will be confirmed as part of the booking process. Any outstanding invoices must be paid in accordance with the agreed payment terms.

  10. Agreement By submitting a booking through the HatHats Hospitality Hub, you confirm that you have read, understood and agree to these terms and conditions.

Terms and conditions last updated October 2026.